Table of Contents

1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Conditions
6. Retention of Title
7. Liability for Defects (Warranty)
8. Liability
9. Redemption of Promotional Vouchers
10. Applicable Law
11. Place of Jurisdiction
12. Alternative Dispute Resolution

1) Scope of Application

1.1

These General Terms and Conditions (hereinafter referred to as "GTC") of Doderm GmbH (hereinafter referred to as the "Seller") shall apply to all contracts for the delivery of goods concluded between a consumer or entrepreneur (hereinafter referred to as the "Customer") and the Seller with regard to the goods presented by the Seller in its online shop.

The inclusion of the Customer’s own terms and conditions is hereby expressly excluded unless otherwise agreed.

1.2

A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or independent professional activity.

1.3

An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2) Conclusion of Contract

2.1

The product descriptions contained in the Seller's online shop do not constitute binding offers by the Seller but serve as an invitation for the Customer to submit a binding offer.

2.2

The Customer may submit an offer using the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer relating to the goods contained in the shopping cart by clicking the button that completes the order process.

Furthermore, the Customer may also submit an offer to the Seller by email or via the online contact form.

2.3

The Seller may accept the Customer’s offer within five days by:

• sending the Customer a written order confirmation or an order confirmation in text form (e.g., fax or email), whereby receipt of the order confirmation by the Customer shall be decisive; or
• delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer shall be decisive; or
• requesting payment from the Customer after the Customer has placed the order.

If several of the above alternatives occur, the contract shall be concluded at the time when the first of these alternatives occurs.

The period for accepting the offer begins on the day following the Customer's submission of the offer and ends at the end of the fifth day following submission of the offer.

If the Seller does not accept the Customer’s offer within this period, this shall be deemed a rejection of the offer, with the consequence that the Customer is no longer bound by their declaration of intent.

2.4

If a payment method offered by PayPal is selected, payment processing is carried out by:

PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal
L-2449 Luxembourg

(hereinafter referred to as "PayPal"),

subject to the PayPal User Agreement, available at:

https://www.paypal.com/de/legalhub/paypal/useragreement-full

or, if the Customer does not have a PayPal account, subject to the terms for payments without a PayPal account, available at:

https://www.paypal.com/de/legalhub/paypal/privacywax-full

If the Customer selects a PayPal payment method available during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the moment the Customer clicks the button completing the order process.

2.5

When an order is placed via the Seller’s online order form, the contract text is stored by the Seller after the contract has been concluded and transmitted to the Customer in text form (e.g., email, fax, or letter) after the order has been submitted.

The Seller does not make the contract text available beyond this.

2.6

Before submitting a binding order via the Seller’s online order form, the Customer can identify possible input errors by carefully reviewing the information displayed on the screen.

An effective technical means of better identifying input errors may be the browser's zoom function, which enlarges the display on the screen.

The Customer may correct their entries during the electronic ordering process using standard keyboard and mouse functions until clicking the button that completes the order process.

2.7

Different languages are available for concluding the contract. The specific language options are displayed in the online shop.

2.8

Order processing and communication generally take place via email and automated order processing.

The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received at that address.

In particular, when using spam filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller for order processing can be delivered.

3) Right of Withdrawal

3.1

Consumers are generally entitled to a right of withdrawal.

3.2

Further information regarding the right of withdrawal can be found in the Seller’s withdrawal policy.

4) Prices and Payment Terms

4.1

Unless otherwise stated in the Seller’s product description, the prices quoted are total prices including statutory value-added tax (VAT).

Any additional delivery and shipping costs that may apply are specified separately in the respective product description.

4.2

The available payment method(s) will be communicated to the Customer in the Seller’s online shop.

4.3

If the payment method "Sofortüberweisung" (Instant Bank Transfer) is selected, payment processing is carried out by:

Klarna Bank AB (publ)
Sveavägen 46
11134 Stockholm
Sweden

(hereinafter referred to as "Klarna").

To pay the invoice amount via Sofortüberweisung, the Customer must have an online banking account activated for participation in Sofortüberweisung, authenticate themselves during the payment process, and confirm the payment instruction.

The payment transaction is carried out immediately by Klarna, and the Customer’s bank account is debited.

Further information about the payment method "Sofortüberweisung" can be found at:

https://www.klarna.com/sofort/

4.4

If a payment method offered through the payment service provider Mollie is selected, payment processing is carried out by:

Mollie B.V.
Keizersgracht 313
1016 EE Amsterdam
The Netherlands

(hereinafter referred to as "Mollie").

The individual payment methods offered through Mollie are displayed to the Customer in the Seller’s online shop.

For payment processing, Mollie may make use of additional payment service providers for which special payment conditions may apply. The Customer will be informed separately where applicable.

Further information about Mollie can be found at:

https://www.mollie.com/de/

4.5

If the payment method Credit Card via Stripe is selected, the invoice amount is due immediately upon conclusion of the contract.

Payment processing is carried out by:

Stripe Payments Europe Ltd.
1 Grand Canal Street Lower
Grand Canal Dock
Dublin
Ireland

(hereinafter referred to as "Stripe").

Stripe reserves the right to carry out a creditworthiness check and to reject this payment method in the event of a negative credit assessment.

5) Delivery and Shipping Conditions

5.1

If the Seller offers shipment of the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address specified during the Seller’s order processing shall be decisive for the transaction.

5.2

If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This shall not apply to shipping costs if the Customer effectively exercises their right of withdrawal. In the event of a valid exercise of the right of withdrawal, the provisions set out in the Seller’s withdrawal policy regarding return shipping costs shall apply.

5.3

If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has handed over the goods to the freight forwarder, carrier, or any other person or institution designated to carry out the shipment.

If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally passes only upon delivery of the goods to the Customer or a person authorized to receive them.

Notwithstanding the foregoing, the risk shall also pass to the Customer as a consumer as soon as the Seller has handed over the goods to the freight forwarder, carrier, or other person or institution designated to carry out the shipment, if the Customer has commissioned that party to perform the shipment and the Seller has not previously named that party to the Customer.

5.4

The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This shall only apply if the non-delivery is not attributable to the Seller and the Seller has concluded a specific covering transaction with the supplier with due diligence.

The Seller shall make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the Customer shall be informed immediately and any consideration already paid shall be refunded without delay.

5.5

Collection by the Customer is not possible for logistical reasons.

6) Retention of Title

If the Seller makes advance performance, the Seller retains ownership of the delivered goods until the purchase price owed has been paid in full.

7) Liability for Defects (Warranty)

Unless otherwise provided in the following provisions, the statutory provisions governing liability for defects shall apply. The following deviations apply to contracts for the delivery of goods:

7.1

If the Customer acts as an entrepreneur:

• The Seller shall have the right to choose the type of subsequent performance (remedy).
• For new goods, the limitation period for defect claims shall be one year from delivery of the goods.
• For used goods, defect claims are excluded.
• The limitation period shall not recommence if a replacement delivery is made within the scope of liability for defects.

7.2

The above limitations of liability and reductions of limitation periods shall not apply:

• To claims for damages and reimbursement of expenses by the Customer.
• If the Seller has fraudulently concealed the defect.
• To goods that have been used in accordance with their customary purpose for a building and have caused its defectiveness.
• To any obligation of the Seller to provide updates for digital products under contracts for the supply of goods with digital elements.

7.3

Furthermore, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse shall remain unaffected.

7.4

If the Customer is a merchant within the meaning of Section 1 of the German Commercial Code (HGB), the Customer is subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the Customer fails to comply with the notification obligations set out therein, the goods shall be deemed approved.

7.5

If the Customer acts as a consumer, the Customer is requested to report goods delivered with obvious transport damage to the carrier and to inform the Seller accordingly. Failure to do so shall have no effect whatsoever on the Customer’s statutory or contractual warranty claims.

8) Liability

The Seller shall be liable to the Customer for all contractual, quasi-contractual, statutory, and tortious claims for damages and reimbursement of expenses as follows:

8.1

The Seller shall be liable without limitation on any legal basis:

• In cases of intent or gross negligence.
• In cases of intentional or negligent injury to life, body, or health.
• On the basis of a guarantee promise, unless otherwise regulated in this respect.
• Under mandatory liability provisions, such as those under the German Product Liability Act.

8.2

If the Seller negligently breaches a material contractual obligation, liability shall be limited to the foreseeable damage typical for the contract, unless unlimited liability applies pursuant to the preceding clause.

Material contractual obligations are obligations whose fulfillment is essential to the proper execution of the contract and on whose compliance the Customer may regularly rely.

8.3

Otherwise, liability of the Seller is excluded.

8.4

The above liability provisions shall also apply with regard to the liability of the Seller’s agents and legal representatives.

9) Redemption of Promotional Vouchers

9.1

Vouchers issued free of charge by the Seller as part of promotional campaigns with a specified validity period and which cannot be purchased by the Customer (hereinafter referred to as “Promotional Vouchers”) may only be redeemed in the Seller’s online shop and only during the specified period.

9.2

Certain products may be excluded from the voucher promotion if such a restriction results from the content of the Promotional Voucher.

9.3

Promotional Vouchers may only be redeemed before the order process is completed. Subsequent offsetting is not possible.

9.4

Multiple Promotional Vouchers may be redeemed in a single order.

9.5

If the Promotional Voucher relates to a fixed value and not a percentage discount, the value of the goods must be at least equal to the amount of the Promotional Voucher. Any remaining credit will not be refunded by the Seller.

9.6

If the value of the Promotional Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be used to pay the difference.

9.7

The balance of a Promotional Voucher will neither be paid out in cash nor accrue interest.

9.8

The Promotional Voucher will not be refunded if the Customer returns goods paid for in whole or in part with the Promotional Voucher within the scope of their statutory right of withdrawal.

9.9

The Promotional Voucher is intended solely for use by the person named on it. Transfer of the Promotional Voucher to third parties is excluded. The Seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.

10) Applicable Law

All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods.

For consumers, this choice of law shall apply only insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.

11) Place of Jurisdiction

If the Customer is a merchant, a legal entity under public law, or a special fund under public law with its registered office within the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller’s registered place of business.

If the Customer’s registered office is outside the territory of the Federal Republic of Germany, the Seller’s registered place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract, provided that the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity.

In the aforementioned cases, however, the Seller shall in any event be entitled to bring proceedings before the court at the Customer’s place of business.

12) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

AGB by IT- Recht - Kanzlei

Version as of: June 15, 2026, 17:43:34